We’re thrilled to be kicking off the Residential Behaviour Change Pilot Program, aimed at helping residents use water more sustainably in line with our 2023-2026 Regional Demand Management Plan. This is an important step in working collaboratively to address regional water demand and build a water-wise future.
Last week, our Community Engagement Officer, Bella, and expert Behaviour Change consultant Liz Ampt, from Concepts of Change, led our first round of community focus groups with residential water customers from Ewingsdale, Coraki, Richmond Hill, and Tintenbar.
Together, we’re building a program with the community, not just for the community. This ‘community codesign’ approach gives our customers a voice in shaping a program that truly reflects their needs, values, and local knowledge.
Through voluntary behaviour change, we’re encouraging participants to reduce water use in ways that align with their own goals and lifestyles—leading to lasting, self-sustained impact.
Next steps? Bella, Liz, and the team will analyse community insights from these sessions to inform the design and development of the pilot program, which will be rolled out over the next 18 months.
A big thank you to all the residents and team members involved—your collaboration and enthusiasm are paving the way for a more sustainable future!
