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Paying your bill


Different methods for paying your Rous water bill.

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large accent 1 1 - Rous County Council

Paying your bill

Billing frequency

Body Water bills are issued quarterly in February, May, August and November and are to be paid within 30 days.

Need help with your account?

We’re here to help with any questions about your water account or if you’re having difficulty paying your water bill.

Please call our offices or customer service for assistance on (02) 6623 3800 (Mon – Fri 8.30am – 4.30pm).

Payment options

You’ll need your reference number to pay your bill. Find it in the ‘How to Pay’ section on the front page of your water account.

Direct debit

Complete the direct debit request form and return to us.

Download form
BPAY

To pay with BPAY, log in to your online banking and navigate through to BPAY section. The Rous biller code to pay your water bill is 181800. Visit bpay.com.au for further information.

Visit BPAY
Post BillPay

Pay your bill using Post BillPay at any Australia Post Office, online at postbillpay.com.au, or by phone on 13 18 16. Make sure you have your water account handy, and you’ll need the Rous Biller code too: 0244. You can pay using Visa, Mastercard or Visa Debit Card.

Visit Post Billpay
Australia Post app

Scan and pay your bills using the Australia Post app on your Apple or Android device. Download the app free from the App Store or Google Play.

Mail

Pay your water bill by mail by detaching the bottom section of your water account, including a cheque or money order (payable to Rous), and sending it to Rous, PO Box 230, Lismore NSW 2480.

In person

Pay your water bill in person by calling (02) 6623 3800 and making an appointment to visit our office, or in-store at your nearest Australia Post. Rous accepts payment by cheque, EFTPOS, Visa or Mastercard. Please note a credit card surcharge applies. NOTE: Rous customer service desk is closed on Fridays.

Find your nearest Australia Post

Water account assistance

Understand what financial assistance is available to you for your water account. Read our water account assistance guidelines to understand eligibility and then complete the water account assistance form.

Water account assistance guidelines
Water account assistance form