Go paperless
To register to receive your Rous water bill by email, please complete the form below. You can also register for SMS updates to get important timely updates about your water account.
Paperless water bill
Register for paperless water bills
Complete the form below to receive your water bill via email instead of a paper bill in the mail.
Terms and Conditions
- The delivery of a water account by email is a ‘Designated commercial electronic message’ as per the Spam Act 2003 (Cth).
- You agree to receive your water account by email to the nominated email address and understand that by doing so a paper water account will not be sent.
- You confirm you are the registered owner of the property.
- All future water accounts will be in the form of a PDF attachment to an email sent to the email address nominated by you.
- If you own more than one property, you must register separately for each property.
- You acknowledge that you are responsible for regularly checking your nominated email address for water accounts, including retaining the water account information yourself electronically or by printing it.
- Emails rely on independent telecommunication networks; you agree that water account/s are deemed served when it reaches your internet service provider, whether or not you have opened or read the email.
- An ‘out of office’ notification will not be considered an undeliverable notice.
- Should Rous receive an electronic ‘delivery failure’ notification from your email address, your request for email delivery will be cancelled and a paper water account will be posted to the last advised postal address.
- If you change your email address, it is your responsibility to notify Rous within fourteen (14) days using our ‘Change of mailing address‘ form.
- You acknowledge that you can opt out of receiving your water account by email at any time by using the registration form and selecting ‘Opt out’.
