Customer accounts
Find everything you need to understand and manage your water account.
Understanding your water provider
If you are a Rous customer, we read your water meter and issue your quarterly water bill every three months. If your water supply is provided by your local council, please contact them with any enquiries.
What’s on your water bill?
Your water bill displays the property details, your water meter number, the previous and current readings, the billing period, and the total number of kilolitres consumed in that time.
Download the MyRous app
If you have a water account with Rous, download the MyRous app to keep up to date with:
- Rous news and updates
- daily, weekly, monthly water use
- how your household usage compares with others
- service interruptions
- water saving tips.
Go paperless
Save paper and enjoy the convenience of receiving your water bill by email. Simply complete the registration form to securely receive your water bill by email.
You can also register for SMS alerts for important information about your water account you may need to know.
Pensioner concession rebates
Eligible pensioners can claim concession rebates on the water account for their primary residence.
Under the Local Government Act 1993, eligible pensioners are entitled to receive an annual rebate of up to $87.50 off their water account(s).
Rebates are available to eligible pensioners who are liable for rates and charges and where the subject property is the principal place of residence.
If the property is jointly owned, each eligible pensioner needs to complete and submit the Pensioner Concession Application form to ensure the maximum pensioner concession rebate is applied to each water account.
If you would like to apply for the annual rebate, please read the Pensioner Concession Guidelines prior to completing the Pensioner Concession Application form. A clear photocopy of the concession card must accompany the completed application form when it is returned to our office.
If you require further information please contact Council’s Water Billing Team on (02) 6623 3800.
Change of address
To change the postal address associated with your water account, complete the online form . You can also complete the form on the back of your water bill and return it to our office.
