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How to access the water filling station network

Learn more about bulk water access and locations, responsibilities, and requirements for accessing commercial water filling stations.

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How to access the water filling station network

Rous has a network of 13 designated bulk water filling stations across the supply area of Ballina Shire, Byron Shire, Lismore City and Richmond Valley councils. These 13 stations are designated for commercial bulk water carters.

Water carters are required to complete a permit to draw water from designated water filling stations. The water filling stations operate under a system supplied by Avdata Australia.

View the water carter potable drinking water listing.

Water filling locations

Commercial water filling stations across the Northern Rivers.

Alstonville Kays Lane (road to Industrial Estate) Map
Ballina Southern Cross Drive (near Council depot) Map
Bangalow Corner Granuaille Crescent and Rankin Road Map
Clunes Mackie Road Map
Coraki Sheehan Road Map
Knockrow Ross Lane (cane pad) Map
Lismore (South) Krauss Avenue Map
Lismore (North) Lake Street (near saleyards) Map
Nimbin Cecil Street (near showground) Map
Tyagarah Near airstrip Map
Tyagarah Foxs Lane Map
Wardell Recreation ground off Bath Street (road to Alstonville) Map
Woodburn Woodburn-Evans Head Road (Woodburn bore site) (unavailable as at 2/7/25) see Public Notices for details Map
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Potable water carters

Water carters supplying potable drinking water will be issued with an Avdata Water Management System prepaid electronic key (refer to Avdata webpage portal below).

The NSW Health Guidelines for Water Carters specifies the obligations water carters must comply with and also includes guidance on completing a Quality Assurance Program.

Water carters supplying potable water are required by NSW Health to submit a Quality Assurance Program (QAP) to the Local Public Health Unit. Refer to the completed QAP example and the NSW Guidelines for Water Carters to prepare your own QAP.

Water carters supplying potable water must undertake an annual water tank inspection and supply the inspection report to Rous.

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Non-potable water carters

Water carters supplying non-potable drinking water will be issued with an Avdata Water Management System prepaid key (refer to Avdata webpage portal below).

Avdata webpage portal

The Avdata Water Management System operates through a self-service portal. The Avdata customer portal allows users to:

  • purchase credit for prepaid key
  • view transactions
  • view available credit
  • contact Avdata.

To establish an Avdata prepaid electronic key account, please visit the Avdata online user registration page and follow the instructions listed here.

Alternatively, you may contact Avdata:
(02) 6262 8111 mail@avdata.com.au

Rous’ Administration Office is open 8.30am to 4.30pm, Monday to Thursday (excluding public holidays).

For all enquiries relating to bulk water, please contact:

Rous Operations Enquiry Group
(02) 6623 3800

A replacement fee of $80.00 will be charged for damaged, lost, or stolen Avdata access keys. Water carters must report lost or stolen Avdata access keys to Rous County Council immediately on (02) 6623 3800 as the key will need to be disabled.

All costs associated with water purchased via a lost or stolen Avdata access key will be the responsibility of the Avdata access key holder up until the time of notice to Rous County Council of the lost or stolen Avdata access key.

Portable standpipes can no longer be used in the Rous County Council region of Ballina Shire, Byron Shire, Lismore City and Richmond Valley councils. NSW Fire Brigade and local councils are exempt from this requirement.

Water carters are required to complete a risk assessment prior to filling from designated water filling stations. Filling is to be undertaken in a manner to minimise obstruction of the footpath and take all safety precautions, including the positioning of safety cones to prevent the risk of trip hazards or injury to pedestrians.

To minimise the interruption to bulk water carters, it is important that all damage as a result of vandalism or unauthorised use at the designated water filling stations is immediately reported to Rous County Council on (02) 6623 3800.

Rous County Council may have security cameras present and recording at each designated water filling station.

To report a problem with a water filling station, please contact:

Rous Operations Enquiry Group
(02) 6623 3800 (business hours)
(02) 6626 6955 (after hours)

Bulk water permit

To use our filling stations, you must complete, sign and return the bulk water carter permit form.

Bulk water permit form
ROUS WATER TREATMENT 384 - Rous County Council
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How to pay

Direct Deposit

Bank: Commonwealth Bank of Australia
Account name: Rous County Council
BSB: 062-565
Account number: 000 000 74
Reference: Please use your Trading Name

Cheque

Made payable to Rous County Council and posted to:

PO Box 230, Lismore NSW 2480.

Credit card

Contact our office on 02 6623 3800 to make payment. Please note credit card surcharges apply.