Rous customers will notice the latest water bill has a new-look format. This is part of a broader upgrade to our billing system, here are some things to note.

Due to the upgrade, the bills were sent a few weeks later than usual and we wanted to flag a few of the changes:

The wording for the line items on the bill will be a bit different.
(Our explanation brochure explains what you will see on the new bill, download it here.)
Water usage is based on the date of the reading
Any adjustment for a water facility or backflow facility charge will apply to this invoice only – this is due to charges for the period between you last reading and the start of the billing period
If you are paying via BillPay at Australia Post – the barcode when scanned may show an incorrect payment code. This is easily fixed as Australia Post can manually enter the code 244 to apply payment to Rous.
If you made a payment to your water bill since 14 February 2025, it will not show in the balance owing on the invoice. But any amounts paid since this date have been received by Rous.
Both issues are temporary and will be fixed before the June quarterly billing.
Rous will not be charging any interest on your water bill before the end of financial year while we work through our upgrade for this system.

If you require further information, please contact Council’s Water Billing Team on (02) 6623 3800.

Your new water bill explained

Previously, your water bill was for specific dates however now your water bill will be on a fixed billing cycle (the Period of Supply) and your facility charges will relate to this number of days.

Below, there is a sample invoice marked with numbers corresponding to the list below, explaining how to read your new bill.

Rous has a new logo and street address (see top right); our contact details remain the same.
The property number is now called a meter point. It is also the same as the reference code for BPay and Billpay (without 0000 at front). Use this number when contacting Rous about your water bill.
This is your due date and amount due. The due date has been amended to reflect the delay in sending your invoice.
The graph shows your water consumption from this period of supply. For previous quarters, please refer to earlier bills or use the MyRous app.
Your supply address.
Important notes regarding water billing services will be featured on the invoice.
Your period of supply.
Your meter number.
Your previous reading.
Your current reading.
These are the details of your water charges for the period of supply.
Water usage is based on the date of the reading.
Note:
- For this invoice only there may be a water facility and backflow facility charge adjustment – these charges are for the period between the last reading and 5 December 2024 (the start of the billing period).
- Some customers may see a credit for their backflow device charge days.
Your methods of payment and reference number remains the same, however please note:
- If you are paying via BillPay – the barcode when scanned may show an incorrect payment code. Australia Post can manually enter the code 244 to apply payment to your bill.
- If you made a payment to your water bill since 14 February 2025, it will not show in the balance owing on the invoice. But please note any amounts paid have been received.
- Both issues are temporary and will be fixed before the June quarterly billing.