Smart Water Meter and Backflow Prevention Device Project

Since February 2024, Rous has been installing new digital smart water meters for the majority of our existing 2,132 direct water customers.

Smart water meters are a modern, digital way to record the use of water. Unlike traditional water meters that are read manually on a quarterly basis, smart meters use wireless technology to remotely record water usage in real time. 

Smart meters will enable our customers to better understand their water use by providing more detailed information. They also provide for more accurate billing and help with the early detection of leaks, saving water and money. 

To enable you to better understand your water use and detect any leaks, our direct customers with smart meters can now download the MyRous app. The MyRous app allows you to keep up to date about:

• your daily, weekly, monthly water use
• how your household usage compares with others
• service interruptions
• water saving tips
• general Rous news.

You can download the MyRous app on your mobile or desktop device by clicking on this link. If you have any difficulty signing up, please contact us on (02) 6623 3800.

Some properties have also been identified as requiring the installation of a backflow prevention device, and correspondence to the affected customers will detail what that means for you and your property. 

The Frequently Asked Questions below have been developed to provide you with information regarding both smart water meters and backflow prevention devices, and will be updated as the project progresses.