High consumption water accounts

If your water account shows an increase in water consumption:

Check your water meter reading

The first step is to check that Rous has read your meter correctly. To do this, read the black dials on your water meter and compare this to the reading on your water account.

If the reading you have taken is greater than the reading on your water account, the reading is correct.

If it is less, there may be an error. If this is the case, please call the Water Billing Team on (02) 6623 3800 so we can investigate the matter for you.

See Reading your meter for information on how to read your meter.

Check for leaks on your property

Leaking pipes, taps, toilets and water troughs not only waste water, but can add hundreds and sometimes thousands of dollars to your water account.

See Checking for leaks for information.