Go paperless - water rates e-notice


To receive your Rous water rates by email, please read and acknowledge the following Terms and Conditions. 

You can also register for SMS alerts for important factual information you may need to be aware of.

Terms and Conditions

  • The delivery of a water account by email is a 'Designated commercial electronic message' as per the Spam Act 2003 (Cth).
  • You agree to receive your water account by email to the nominated email address and understand that by doing so a paper water account will not be sent.
  • You confirm you are the registered owner of the property.
  • All future water accounts will be in the form of a PDF attachment to an email sent to the email address nominated by you.
  • If you own more than one property, you must register separately for each property.
  • You acknowledge that you are responsible for regularly checking your nominated email address for water accounts, including retaining the water account information yourself electronically or by printing it.
  • Emails rely on independent telecommunication networks; you agree that water account/s are deemed served when it reaches your internet service provider, whether or not you have opened or read the email.
  • An 'out of office' notification will not be considered an undeliverable notice.
  • Should Rous receive an electronic 'delivery failure' notification from your email address, your request for email delivery will be cancelled and a paper water account will be posted to the last advised postal address.
  • If you change your email address, it is your responsibility to notify Rous within fourteen (14) days using our 'Change of mailing address' form.
  • You acknowledge that you can opt out of receiving your water account by email at any time by using the following registration form and selecting 'Opt out'.