Contact Rous
Contact details to reach out with any questions.
Get in touch
Rous has made the difficult decision to permanently close its temporary office at 20 Conway Street, Lismore, prioritising the safety of staff and customers.
While the office in Conway Street is closed, we remain committed to serving our community.
Our customer service desk is open to help you Monday to Thursday 8.30am to 4.30pm excluding public holidays.
On Fridays, our customer service team remain actively working 8.30am to 4.30pm to attend to your enquiries via phone, email, and the online contact form.
Email
Reach out via email
council@rous.nsw.gov.au
Phone
Business hours (02) 6623 3800
After-hours: Message (02) 6623 3800
After-hours: Urgent matters* (02) 6626 6955
*For seeking help with urgent matter such as water leaks, no water, and damage to infrastructure.
In person
Face-to-face assistance will be available by appointment only. Please call us during business hours to make a booking.
Postal correspondence
Please address all letters and postal correspondence to:
General Manager
Rous
PO Box 230
Lismore NSW 2480
Lodge a complaint
To lodge a complaint, please complete the complaint form below.
