Contact us


Our business hours are 8.30am to 4.30pm, Monday to Friday*, excluding public holidays.

* Note: Our customer service desk is no longer available to the public on Fridays. Our customer service team will remain actively working on Fridays and look forward to attending to your enquiries via phone, email, or the online contact forms linked below. This decision has been taken due to an overall decline in foot traffic as more of our customers prefer to contact us through online channels and phone calls.


Business hours (02) 6623 3800
After-hours: Message (02) 6623 3800
After-hours: Immediate attention^ (02) 6626 6955

Should your matter be urgent, i.e. water leak, no water, damage to infrastructure, please contact Council via the telephone numbers listed above.

Feedback and complaints

Email (general enquiries and feedback)

In person
Rous County Council, Level 4, 218-232 Molesworth Street, Lismore.

Please address all correspondence to:

General Manager
Rous County Council
PO Box 230
Lismore NSW 2480.