Home » The region's water supply » Water Services » Water filling stations
Rous County Council has a network of 11 designated water filling stations across the supply area of Ballina Shire, Byron Shire, Lismore City and Richmond Valley councils.
Water carters are required to register with Rous County Council and obtain a 'Permit to draw water from designated water filling stations'. The water filling stations operate under a system supplied by Avdata Australia.
|Alstonville||Kays Lane (road to Industrial estate)||All other points in Alstonville closed.|
|Ballina||Southern Cross Drive (near Council Depot)||All other points in Ballina closed.|
|Bangalow||Cnr. Granuaille Crescent and Rankin Road||All other points in Bangalow including the Industrial Estate closed.|
|Clunes||Mackie Road||All other points in Clunes area closed.|
|Coraki||Sheehan Road||All other points in Coraki area closed.|
|Knockrow||Ross Lane (cane pad)||All points in Newrybar, Tintenbar, Knockrow closed.|
|Lismore (South)||Krauss Avenue||All other points in Lismore closed.|
|Nimbin||Cecil Street (near Showground)||All other points in Nimbin closed.|
|Tyagarah||Near Airstrip||All points in Ewingsdale closed.|
|Wardell||Recreation ground off Bath Street (Road to Alstonville).||All other points in Wardell closed.|
|Woodburn||Beach Road (Woodburn Bore site)||All other points in North Woodburn/Beach Road area closed.|
Water carriers supplying potable drinking water will be issued with monthly usage accounts payable within thirty (30) days from the date of issue. Failure to pay within the specified period may result in access to the filling station being declined. New water carriers must complete a 'Credit account application form' which is available from Rous County Council.
‘The NSW Health Guidelines for Water Carters’ specifies the obligations water carriers must comply with, and a copy of this document is available on the NSW Health website. As per the guidelines, water carriers will be added to Rous County Council’s register of water carriers.
Water carriers that are not approved for potable water delivery will be required to register as a pre-paid water carrier (some exceptions may apply for roadwork carriers or other users and will be assessed upon application).
All pre-paid water carriers will need to pay in advance of their usage. Usage will only be available from a nominated water filling station. Separate payment in advance will be required for access to any additional water filling stations. When the credit limited is close to being used the ‘invalid/not valid light’ will flash when the last 1000 litres has been reached.
In the event that a pre-paid water carrier’s account is no longer required, any outstanding pre-paid credit will be reimbursed upon return of the undamaged access key.
The first issued Avdata access key per permit is free of charge. Additional Avdata access keys is as per Council's Council's fees and charges.
A replacement fee, as per Council's fees and charges, will be charged for damaged, lost or stolen Avdata access keys. Water carriers should report lost or stolen Avdata access keys to Rous County Council immediately on (02) 6623 3800 as your account will need to be disabled.
All costs associated with water purchased via a stolen Avdata access key will be the responsibility of the Avdata access key holder up until the time of notice to Rous County Council of the stolen Avdata access key.
Portable standpipes can no longer be used in the Rous County Council region of Ballina Shire, Byron Shire, Lismore City and Richmond Valley Councils. NSW Fire Brigade and local councils are exempt from this requirement.
Water carriers are required to complete a risk assessment prior to filling from designated water filling stations. Filling is to be undertaken in a manner to minimise obstruction of the footpath and take all safety precautions including the positioning of safety cones to prevent the risk of tripping hazards or injury to pedestrians.
To minimise the interruption to bulk water carriers it is important that all damage as a result of vandalism or unauthorised use at the designated water filling stations is immediately reported to Rous County Council’s Service Enquiry Group on (02) 6623 3800.
Rous County Council may have security cameras present and recording at each designated water filling station.
Council’s Administration Office is open between 8.30am to 4.30pm, Monday to Friday.
For information in relation to the application process or designated water filling station system, please contact:
To report a problem with a designated water filling station, please contact:
To use Rous County Council’s filling stations it is necessary for customers to enter into an agreement with Rous County Council.
In completing and signing the 'Permit to draw water from designated water filling stations', the water carter agrees to the following terms and conditions: